Player Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, make transactions and use our services. We respect your privacy and aim to be clear about what data we hold, why we need it and how you can manage it.

Types of data we collect

We gather information that helps us provide and secure your account, process payments and improve the service. This includes personal details, technical data and transactional records.

Personal data

Personal data covers items such as your name, date of birth, contact details, address, identity documents and any other information you submit to verify your account. We use this to confirm eligibility, prevent fraud and communicate with you.

Technical data

Technical data includes your IP address, device identifiers, browser type, operating system, connection data and log information. We collect these details to maintain service performance, detect security incidents and support troubleshooting.

Transactional data

Transactional data covers deposits, withdrawals, bet and play history, payment method details and customer-service interactions. We retain transaction records to process payments, resolve disputes and comply with our internal policies.

How we use your information

We process your data to operate your account, verify identity, complete payments, detect and prevent fraud, and provide customer support. We may also use aggregated or anonymised data to analyse trends and improve our services. We only use personal data where we have a lawful basis to do so.

Data protection practices

We implement appropriate technical and organisational measures to protect your information, such as access controls, encryption where appropriate and staff training on data handling. Access to personal data is restricted to those with a legitimate business need.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, analyse site usage and deliver essential functionality. You can manage cookie settings in your browser or through available preference tools. Disabling certain cookies may affect site features.

User rights

You have rights over your personal information, including the right to access the data we hold about you, correct inaccuracies, request deletion or restrict processing, and to object to certain uses. Where applicable, you may also have the right to data portability and to withdraw consent.

Access, correction and deletion

You can review and update much of your account information in your account settings. For other requests, contact our support team at [email protected]. We will verify your identity before fulfilling requests and explain any reasons we cannot comply.

Information sharing and third parties

We may share your information with service providers who perform functions on our behalf, such as payment processors, identity verification, fraud prevention, analytics and customer support. We may also disclose data where required by law or to protect our legal rights. We require third parties to apply suitable data protection safeguards.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will publish the revised policy and, where appropriate, notify you by email or in your account. Continued use of our services after updates indicates acceptance of the revised terms.